Privacy Notice

1. Who we are

N&A Residential Investments Ltd is a residential property business providing property sales, lettings, property management, and investment and renovation services.

For the purposes of applicable data protection law, N&A Residential Investments Ltd is responsible for the personal information we collect and use.

Registered address:

N&A Residential Investments Ltd
278 Battersea Park Road
London
SW11 3BS

Email: info@naresidential.com

2. Information we collect

When you use our website, we may collect information that you provide directly to us, including:

• Your name
• Email address
• Telephone number
• Property viewing preferences
• The property you are interested in
• Your preferred viewing date and time
• Messages and enquiries you send to us
• Information you provide when discussing our property services

We may also collect limited technical information about how you use our website, where you have consented to analytics technologies.

3. How we use your information

We may use your personal information to:

• Respond to your enquiries
• Arrange and manage property viewings
• Provide information about properties
• Communicate with you about our services
• Provide property sales, lettings, management, investment or renovation services
• Manage our relationship with you
• Improve our website and services where you have consented to analytics
• Meet our legal and regulatory obligations
• Protect our business and website from misuse or security risks

4. Lawful basis for processing

Depending on the circumstances, we may process your personal information on the following lawful bases:

Where we rely on consent, you can withdraw it at any time.

5. How your information is submitted

Information submitted through our website’s Contact Form or Viewing Request Form is sent to N&A Residential Investments Ltd by email.

The website does not currently store these submissions in a database or in the Sanity content management system.

We do not currently send these submissions directly to Acquaint CRM through the website.

6. Third party service providers

We use selected third party service providers to operate our website and support our services.

These currently include:

7. Google Analytics and cookies

We may use cookies or similar technologies to understand how visitors use our website and improve our services.

Analytics technologies are optional.

Google Analytics will not be activated until you have provided the relevant consent through our cookie consent mechanism.

You can reject analytics cookies or change your preferences where the relevant controls are available.

8. How long we keep your information

We normally retain contact enquiries and viewing request information for up to six months where the information is no longer required for an ongoing customer relationship or service.

Where an enquiry develops into an ongoing customer relationship, transaction or service, we may retain relevant information for longer where necessary to provide our services, meet legal or regulatory obligations, resolve disputes, or protect our legitimate interests.

We regularly review the information we hold and securely delete information when it is no longer required.

9. International transfers

Some of our third party service providers may process information outside the UK.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection requirements.

10. Your rights

Depending on the circumstances, you may have rights under applicable data protection law, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain processing
• Request transfer of your information where applicable
• Withdraw consent where we rely on consent

You can contact us to exercise your rights.

Email: info@naresidential.com

We may need to verify your identity before responding to certain requests.

11. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online system can be guaranteed to be completely secure.

12. Links to other websites

Our website may contain links to websites operated by other organisations.

We are not responsible for the privacy practices or security of third party websites.

13. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to our business, services, technology or legal requirements.

When we make changes, we will update the date shown at the top of this notice.

14. Contact us

If you have questions about this Privacy Notice or how we handle your personal information, please contact:

N&A Residential Investments Ltd
278 Battersea Park Road
London
SW11 3BS

Email: info@naresidential.com

15. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.